Charlene is, from the beginning, on top of all of the details, full of wisdom on how, when and what to do with special dining/events. No matter how many times I email her with questions, she responds so patiently and promptly. She will take time to call me and work out any items that are just too much to handle in an email. She's been simply wonderful! One time in particular really stands out, though. We had a change that needed to be made in our dates close to the last minute and we needed to make sure we could get the best price. On a Sunday, on her way to a youth event at her church, she called me just to let me know that she was working on it and everything would work out just fine.
We would have probably never gone back to Disney after our first experience. But, with Charlene, our Peace was restored and we have had some of our best vacations at Disney World! Thank you Charlene.